Privacy Policy

Last updated: 1 September 2026

VocalStream (“VocalStream”, “we”, “us”) provides an AI phone answering service that picks up calls businesses would otherwise miss, answers caller questions, books appointments and sends the business a summary. This policy explains what personal information we collect, why we collect it, and what choices you have.

1. Information we collect

When you apply on this website. Our application form asks for your business name, your name, email address and phone number, and optionally your business type, call volume, how your calls are handled today, and anything else you choose to tell us.

When you call a business that uses VocalStream. If you phone a business whose line is answered by VocalStream, we process your phone number, any name or details you give during the call, the content and length of the call, and any appointment you book. We do this on behalf of that business, and only so your call can be answered and your booking handled.

Technical information. Our hosting provider automatically records standard request data such as IP address, browser type and pages visited, to keep the site working and secure. We do not use advertising or tracking cookies on this website.

2. How we use it

• To review your application and get back to you about working together.
• To provide the service: answering calls, booking appointments, and sending the business a recap of what happened on each call.
• To produce activity summaries and reports for the business we work for.
• To keep the service secure, diagnose problems, and meet our legal obligations.

We do not sell your personal information, and we do not share phone numbers with third parties for their own marketing or promotional purposes.

3. Who we share it with

We share information only with service providers who help us run VocalStream, and only to the extent they need it:

• Hosting and infrastructure — for serving this website and running our systems.
• Google Workspace — we use Gmail, Google Calendar and Google Sheets to send notifications, write bookings into a calendar, and record applications and call summaries.
• Voice and AI providers — used to answer calls and generate the conversation.

We may also disclose information where we are legally required to, or to protect our rights or the safety of others.

4. If you are a business using VocalStream

For calls we answer on your behalf, you are the controller of your customers' information and we act as your processor. We handle that information according to your instructions and this policy. You are responsible for telling your own customers that calls to your business may be answered and recorded or summarised by an automated service, and for any consent your local law requires.

5. Text messages

Where a business we work with uses text messaging, message frequency varies and message and data rates may apply. You can reply STOP at any time to opt out, or HELP for assistance. Consent to receive texts is never a condition of using a business's services. No mobile information is shared with third parties or affiliates for marketing or promotional purposes.

6. How long we keep it

We keep applications and call records for as long as reasonably necessary to provide the service and keep ordinary business records, and then delete or anonymise them. You can ask us to delete your information sooner — see below.

7. Your choices and rights

Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, to opt out of its sale or sharing (we do not sell it), and not to be discriminated against for exercising those rights. To make a request, email us at contact@vocalstreamai.com and we will respond within the time your law requires. If your information was collected because you called a business we answer for, we may pass your request to that business.

8. Security

We use industry-standard measures such as encrypted connections and restricted access to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

9. Children

VocalStream is a service for businesses and is not directed to children under 13, and we do not knowingly collect their personal information.

10. Changes

If we update this policy we will change the date at the top of this page. Significant changes will be highlighted on the site.

11. Contact us

Questions about this policy or your information can be sent to contact@vocalstreamai.com.