Start with business knowledge
Your receptionist needs the services, pricing, hours, and policies that a real team member would use.
Use the real calendar
Availability should come from the configured calendar and its booking rules. For a business with multiple rooms or resources, the system needs to check the correct one.
Make the time clear
Natural language is useful, but genuinely unclear dates and times need a short clarification before booking.
Test the full customer journey
Test questions, availability, booking, unfinished conversations, and confirmations. Checking just the opening message doesn’t prove the entire flow.
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